Terms and Conditions
These Terms & Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time and you will be asked to agree to the terms and conditions each time you place an order. Please ensure that you are familiar with our current terms and conditions.
You will have an opportunity to check and correct any input errors in your order up until the moment you submit your order by clicking the "Place order now" button. After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. Please note that this information is an acknowledgement, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when you receive an email to confirm payment has been received. We may decline all or part of your order for any reason, in which case we will contact you as soon as we can to let you know. When deciding whether or not to accept your order we or our payment processing partner may use certain information about you, including any received from credit reference and fraud detection agencies. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
Prices And Payment
All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see 'Delivery' below). The total cost of your order is the price of the products you order plus the applicable delivery charge. All costs and discounts will be set out clearly before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. We try very hard to ensure that all information on this site is accurate however, occasionally errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We accept payment by the cards listed below and on the payment page. Payment is deducted when we process your order.
Your purchase is shipped via DPD Couriers Monday to Friday (excluding bank holidays) and sent same day if your order is placed before 4pm (subject to stock availability). We aim to ship for next working day delivery when the order has been placed on a weekday. Enjoy free shipping on orders over £49. Your final delivery charge will be shown at the checkout. Please allow for short delays by the courier during busy times. Please allow extra time for deliveries to Scottish islands.
DPD Couriers will notify you by email on the day of delivery with a 1 hour time slot. Please remember that deliveries may need to be signed for. It is your responsibility to ensure you are home or able to collect the item if the courier was unable to find you at home. We will happily send your purchase to a work place or neighbour.
If you are not at home and delivery was not possible, we reserve the right to apply further delivery charges should you require us to re-send your item. Please make sure you keep the receipt enclosed with your goods.
We accept PayPal and all major cards except American Express.
We make every effort to keep our delivery charges as low as possible. Our charge depends on the weight of your order. Once you have added products to your Shopping Basket, the appropriate charge will be added automatically and shown on the subsequent invoice page. You will always be able to see this charge before submitting your order. If you add additional items, please double check the delivery charge by clicking 'Update Total'.
Repeat My Order
Would you like to repeat your order on a regular basis? The Great&Small repeat delivery service allows you to schedule your order to repeat at a frequency of your choosing.
We'll repeatedly deliver your pet food order and any other items you need on a regular basis.
How do I set up this service?
- Find your pet’s favourite food and treats
- Select your preferred size and quantity
- Choose the frequency of your repeat delivery e.g. every 2 weeks, every 4 weeks etc.
- Click “repeat delivery”
You can view your scheduled delivery from your Great&Small account page where you will be given the option to change the frequency of your delivery or cancel at any stage.
Please note that you will be billed automatically on the date the repeat order is scheduled for.
Missing, Damaged Or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged or faulty, please call us using the contact us form.
Returns, Cancellations And Refunds
Please see Returns & Refunds.
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