Returns & Refunds

We hope you will be pleased with your purchase, however in the unlikely event of receiving the incorrect product or your purchase arrives damaged we will arrange to replace the item or issue you a full refund. We will not accept returns or offer refunds for any other reason. With this in mind please choose your product carefully and ensure that it is as you require checking important factors such as its size. Please be aware all shipping costs to return an order are at the cost of the consumer. Products maliciously damaged will not be refunded.

1. Changing An Order

Unfortunately we are unable to make changes to an order once it has been placed. If you would like to cancel an order, please contact us via the website or through our details which can be found on your order confirmation email.

2. Faulty Goods

All faulty items may be returned within a reasonable time providing the product is returned in the original, undamaged packaging.

If your purchase develops a fault please contact us immediately by calling or using the Contact Us link. Contact us with your order number (this can be found on your invoice below your name and address or in the confirmation email we sent you) and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund the faulty product, whichever is your preference. Please be aware whilst the goods are in your possession it is your responsibility to secure them and ensure they are available to collect.

3. Damaged Goods On Delivery

Please try to check your delivery on receipt. If signing for goods that are damaged please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery.

In the unlikely event your order is received damaged please contact us immediately by calling or using the contact us link. Please retain the original packaging for returning your order. Contact us with your order number (this can be found on your invoice below your name and address or in the confirmation email we sent you) and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, whichever your preference.

Please be aware whilst the goods are in your possession it is your responsibility to secure them and ensure they are available to collect.

4. Shortages

It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 3 days of delivery.

5. Incorrect Goods

It is your responsibility to notify us of any incorrect goods supplied within 14 days of delivery by calling or using the contact us link.

This policy does not affect your statutory rights.